At Dapper Hounds, your privacy is important to me. This Privacy Policy explains how I collect, use, store, and protect your personal information when you use my services, visit my website, or contact me.

I am committed to handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

When you contact me, book and appointment or use my services I have noted down below the information I may collect and how it is used.

If you have any questions about this Privacy Policy or how your information is handled, please get in touch via the Contact page.

Privacy Policy

    • Name

    • Address

    • Email address

    • Telephone number

    • Dog's name

    • Breed

    • Age

    • Gender

    • Health information relevant to grooming

    • Behavioural information relevant to grooming

    • Veterinary details where provided

    • Appointment history

    • Services provided

    • Notes relating to your dog's grooming requirements

  • Card payments are securely processed through SumUp Payments Limited.

    Dapper Hounds does not store, retain, or have access to your full card details.

    Payment providers process your information in accordance with their own privacy policies and security standards.

  • From time to time, I may take photographs of dogs for business records, training purposes, social media, or marketing.

    Photographs will only be used publicly with the owner's permission.

    You may withdraw consent for the use of photographs at any time.

  • Under UK GDPR, you have the right to:

    • Access your personal information

    • Request correction of inaccurate information

    • Request deletion of your information where appropriate

    • Restrict or object to certain processing activities

    • Withdraw consent where consent has been given

    • Lodge a complaint with the Information Commissioner's Office (ICO)

  • When you visit my website, information may be collected through cookies and analytics tools, including:

    • IP address

    • Browser type

    • Device information

    • Website usage data

  • I may occasionally contact you regarding:

    • Appointment reminders

    • Service updates

    • Business announcements

    You may opt out of marketing communications at any time.

    I will never sell your personal information to third parties.

  • Your information is used to:

    • Provide grooming services

    • Manage appointments and bookings

    • Contact you regarding appointments

    • Maintain grooming records

    • Ensure the safety and welfare of your dog

    • Process payments

    • Improve customer service

    • Comply with legal obligations

    I will only collect information that is necessary for providing my services.

  • Your personal information will not be sold or shared with third parties unless:

    • Required by law

    • Necessary to protect the welfare of your dog

    • Required for payment processing

    • Required by service providers assisting with business operations

    Any third-party providers are expected to handle information securely and lawfully.

  • Reasonable steps are taken to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

    Information is stored securely and access is restricted where appropriate.

    Your information will only be kept for as long as necessary to:

    • Provide grooming services

    • Maintain business records

    • Meet legal, tax, and accounting requirements

    When information is no longer required, it will be securely deleted or destroyed.

  • The Dapper Hounds website may use cookies to improve your browsing experience and understand how visitors use the website.

    You can control or disable cookies through your browser settings.